Refund policy

Thank you for shopping with Skin Load. We value your satisfaction and want to ensure that you have a positive experience with our products. If you are not entirely satisfied with your purchase, we're here to help.

Returns

  1. Eligibility:

    • To be eligible for a return, your item must be unused and in the same condition that you received it.
    • The product must also be in the original packaging.

  2. Return Window:

    • You have 14 calendar days from the date of delivery to initiate a return.

  3. Process:

    • Contact our Customer Support team at [support@skinload.com] or through WhatsApp [ +965-58889911 ] to request a return.
    • Include your order number, proof of purchase, and a brief explanation of the reason for the return.
    • Once your return request is approved, you will receive a Return Merchandise Authorization and instructions on how to send your item
  4. Shipping:
    • You are responsible for covering the return shipping costs unless the product was defective or damaged upon arrival.
    • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
  5. Non-Returnable Items:
    • Gift cards
    • Products not purchased directly from the Skin Load website
    • Items marked as "Final Sale"

Refunds

  1. Inspection and Approval:

    • Once we receive your returned item, it will be inspected.
    • If the return is approved, we will initiate a refund to your original method of payment within 7-10 business days.

  2. Partial Refunds:

    • Items not in their original condition, or that are damaged or missing parts for reasons not due to our error, may receive partial refunds.

  3. Late or Missing Refunds:

    • If you havenโ€™t received a refund yet, please check your bank account again.
    • Then contact your credit card company; it may take some time before your refund is officially posted.
    • If youโ€™ve done all of this and still have not received your refund, please contact us at [support@skinload.com] or through WhatsApp [ +965-58889911 ]

Exchanges

    • We only replace items if they are defective or damaged. If you need to exchange your product for the same item, contact us at [support@skinload.com] or through WhatsApp [ +965-58889911ย ]

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at: